Shipping policy

Shipping Policy
Last Updated: April 2025

1. Introduction

Welcome to SWEETKISS Cosmetics shipping policy. We are committed to ensuring reliable and timely delivery of your orders. This policy provides details on our shipping timelines, carriers, and costs to help you understand our process.

2. Order Processing

2.1 Processing Timeline

  • Orders are processed within 1-2 business days.

  • Business days are Monday through Friday, excluding federal holidays.

  • Orders placed after 2:00 PM EST will begin processing the next business day.

2.2 Order Confirmation

  • You will receive an order confirmation email immediately after placing your order.

  • A shipping confirmation email with tracking details will be sent once your order has been shipped.

3. Shipping Methods & Rates

3.1 Shipping Rates within Canada

  • Standard Shipping: $19.50 CAD (7-8 business days).

  • Expedited Shipping: Additional 2-3 days processing may apply based on availability.

3.2 International Shipping

  • United States: $27 CAD (Shipping time varies).

  • Europe & UK: $38 CAD (Shipping time varies).

3.3 Delivery Time Calculation

  • Processing Time: 1-2 business days.

  • Shipping Time: 7-8 business days within Canada.

  • Total Estimated Delivery: 8-10 business days from order date.

4. Shipping Carriers

We partner with trusted carriers to ensure secure and timely delivery. Carriers may include:

  • Canada Post

  • UPS

  • FedEx

Carrier selection depends on the delivery location and package weight.

5. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number.

  • Track your package via:

    • The carrier's website

    • Your account on our website

6. Delivery Issues & Delays

6.1 Weather & Holiday Delays

  • Severe weather or holiday seasons may impact delivery times.

  • Any major delays will be communicated via email.

6.2 Incorrect Addresses

  • Please ensure your shipping address is correct when placing an order.

  • Orders with incorrect addresses may be delayed or returned.

  • Address changes after order placement cannot be guaranteed.

7. Lost, Stolen, or Damaged Packages

7.1 Lost Packages

If your tracking number shows delivery but you haven’t received your package:

  • Check the delivery location mentioned in the tracking details.

  • Contact us within 48 hours of the expected delivery date.

  • We will initiate a trace with the carrier.

7.2 Damaged Items

  • If your order arrives damaged, take clear photos of the package and product.

  • Contact us within 24 hours of delivery.

  • We will arrange a replacement or refund as needed.

8. Order Changes & Cancellations

8.1 Modifying Orders

  • Order modifications must be requested within 2 hours of placing the order.

  • Contact us at sweetkisscosmetics44@gmail.com for modification requests.

  • Changes cannot be guaranteed once order processing begins.

8.2 Cancellations

  • Cancellation requests must be made within 2 hours of order placement.

  • Orders that have started processing cannot be canceled.

  • For urgent cancellations, contact our customer service immediately.

9. Shipping Restrictions

  • We only ship within Canada, the U.S., and Europe/UK.

  • We do not ship to PO boxes.

  • Some items may have special shipping restrictions based on local regulations.

10. Customer Support

For any shipping-related inquiries, please contact us:

  • Business: SWEETKISS Cosmetics

  • Email: sweetkisscosmetics44@gmail.com

  • Phone: +1 (639)-999-4262

  • Address: 4541 Keller Ave East, Regina, Saskatchewan, Canada

  • Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

We strive to respond to all shipping inquiries within 24 business hours.

Thank you for choosing SWEETKISS Cosmetics! We appreciate your trust and are dedicated to providing a smooth shipping experience.